One-to-One ServiceNow Training Online (1:1 Personal Coaching)

Learn from industry-certified experts with years of experience in ServiceNow implementation and best practices

ServiceNow Admin & Developer Course Outline

1. Introduction to ServiceNow

2. User & Role Administration

3. Tables and Data Model

4. Forms and List Administration

5. Data Management & Import Sets

6. CMDB Overview

7. Workflow & Flow Designer

8. Service Catalog Management

9. Incident, Problem & Change Management

10. Reporting & Dashboards

11. Server-Side Scripting (Business Rules, Script Includes)

12. Client-Side Scripting (Client Scripts, UI Policies)

13. Service Portal Development

14. Integration (REST, SOAP, IntegrationHub)

15. Application Development

16. Automated Test Framework (ATF)

17. Security & Access Controls (ACLs)

18. Performance Optimization

19. DevOps & Source Control